Customer Support and Policies

Bay Drapery Hardware stands behind the products we sell, backed by over seventeen years of experience in the drapery hardware industry.

Please don't hesitate to contact us if you need assistance with placing an order or with questions about the products in our catalog.

• Terms & Conditions: As you are probably aware, each manufacture of drapery hardware has its own established terms under which they conduct business. Due to the unique nature of our multi-product line website it is impossible to create catchall terms and conditions that apply to all current and future product lines. More...
• Shipping Rates: Any order with an item total of $2,000 or more automatically qualifies for FREE SHIPPING. More...
• Privacy Policy: Our goal at Bay Drapery Hardware is to make your online experience as pleasant and safe as possible. We value our customers' confidentiality and we have taken all reasonable steps to ensure that the online ordering system is secure. More...

We look forward to doing business with you.

Document Downloads

We provide free support and information documents on many of our product lines. Many of these documents are available to registered customers only and are visible on this page only when you are logged in.

If you are not yet a Bay Drapery Hardware customer, please register to request an account.